Effective Date: May 4, 2025
At XD Group FZE, your privacy is a top priority. This Privacy Policy explains how we collect, use, and safeguard your information when using our apps and services.
Information We Collect
We may collect the following types of data when you use our services:
a. Personal Information
Name, email address, and contact details
Payment details (processed securely via Stripe or Paddle — we do not store full payment information)
b. Technical & Usage Data
App usage behavior and interaction metrics
Device data, crash logs, IP address
Note: We do not collect any sensitive personal data such as medical, biometric, or psychological information. Our app does not provide or promote healthcare, therapy, or diagnostic services.
How We Use Your Data
We use your information to:
Provide, maintain, and improve our services
Manage subscriptions and process payments securely
Respond to support inquiries and communicate important updates
Comply with legal and regulatory requirements
Third-Party Services
We work with trusted third parties to help operate our business:
Stripe – for secure payment processing (see Stripe Privacy Policy) https://stripe.com/en-bg/privacy
Paddle – for payment handling and license management (see Paddle Privacy Policy)
https://www.paddle.com/legal/privacy
These providers process your data securely under their own policies and legal frameworks.
Data Retention
We retain your information only as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us.
Your Rights
You have the right to:
Access, correct, or delete your personal information
Request data portability
Withdraw consent for processing where applicable
To exercise these rights, contact us at support@1xd.group.
Data Security
We follow industry-standard practices, including encryption and secure servers, to protect your information against unauthorized access and misuse.
Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be accessible within the app or on our website.
Contact
If you have questions about this Privacy Policy or how your data is handled, contact:
XD Group FZE
Business Centre, Sharjah SPC, UAE
Email: support@1xd.group
